Faq

1. How can I track my order?You can track your order by logging into your account on our w or app and navigating to the "Order History" or "Track Order" section. Alternatively, you can use the tracking number provided in your confirmation email and enter it on the carrier's website (e.g., FedEx, UPS, DHL, or USPS)2. Where can I find my tracking number?Your tracking number is included in the order confirmation email or SMS sent to you after your purchase. If you created an account with us, you can also find it in the "Order Details" section of your account.3. Why isn’t my tracking number working?If your tracking number isn’t working, it could be because:The order has just been processed, and the tracking information hasn’t been updated yet by the carrier.There might be a delay in the system. Please wait a few hours and try again.The tracking number was entered incorrectly. Double-check the number and try again.If the issue persists, contact our customer support team for assistance.4. How long does it take for tracking information to update?Tracking information usually updates within 24-48 hours after your order has been shipped. If you don’t see any updates after this time, please reach out to us.5. What does it mean if my tracking status hasn’t changed?If your tracking status hasn’t changed for several days, it could mean:The package is in transit and hasn’t reached the next checkpoint.There might be a delay due to weather, customs, or other logistical issues.The carrier hasn’t scanned the package at the latest location.If you’re concerned, contact the carrier directly or reach out to our support team.6. Can I change the shipping address after my order has been shipped?Once an order has been shipped, it’s usually not possible to change the shipping address. However, you can contact the carrier directly to see if they can reroute the package. Note that additional fees may apply.7. What should I do if my package is marked as delivered but I haven’t received it?If your package is marked as delivered but you haven’t received it:Check around your property, including with neighbors or in secure areas (e.g., porch, mailbox, or building reception).Contact the carrier to confirm the delivery details.If the package is still missing, reach out to our customer support team for further assistance.8. My order is delayed. What should I do?Delays can happen due to various reasons, such as weather, customs, or high shipping volumes. Check the tracking information for updates. If the delay is significant, contact the carrier or our customer support team for more details.9. Can I track an international order?Yes, international orders can be tracked using the provided tracking number. Keep in mind that tracking updates may be less frequent for international shipments, and customs clearance may cause additional delays.10. Who should I contact if I have issues with my order tracking?If you’re experiencing issues with tracking your order, please contact our customer support team at [insert contact email/phone number]. Provide your order number and tracking details for faster assistance.

1. What is an affiliate program Our affiliate program is a partnership opportunity where you can earn a commission by promoting our products or services. When someone makes a purchase through your unique affiliate link, you receive a percentage of the sale.2. How do I join the affiliate program?<br />To join, simply sign up on our affiliate program page. Once your application is approved, you will gain access to your affiliate dashboard, where you can find your unique affiliate links, track your earnings, and access promotional materials.3. Is there a cost to join the program?<br />No, joining our affiliate program is completely free. There are no hidden fees or charges.4. How much can I earn as an affiliate?<br />Earnings depend on our program’s commission structure. Typically, you will earn a percentage of each sale made through your affiliate link. Specific commission rates and payment details can be found in the Program Terms.5. How do I get my affiliate link?Once your application is approved, you will receive a unique affiliate link through your affiliate dashboard. You can use this link to promote our products or services on your website, blog, social media, or other platforms.6. How do I track my sales and earnings?You can track your sales, clicks, and earnings in real time through your affiliate dashboard. The dashboard provides detailed reports and analytics to help you monitor your performance.7. When and how will I get paid?<br />Payments are typically made on a monthly basis, once you reach a minimum payout threshold. Payment methods may include PayPal, bank transfer, or other options, depending on the Program Terms.8. Can I promote your products on social media?<br />Yes! You can promote our products on social media platforms like Instagram, Facebook, Twitter, YouTube, etc. Just make sure to use your unique affiliate link so that you get credit for any sales.9. Are there any restrictions on how I can promote?While we encourage creativity, here are a few guidelines to follow:Do not use spammy or unethical marketing methods.Do not bid on branded keywords for paid advertising without prior approval.Always comply with our Terms and Conditions and any applicable laws.10. Can I join if I live outside of your country?Yes, our affiliate program is open to participants from most countries. However, payment methods and commission rates may vary depending on your location.11. What support do you provide for affiliates?We provide a range of resources to help you succeed, including:Marketing materials (banners, logos, etc.).Tips and best practices for promoting our products.Dedicated affiliate support to answer your questions.12. How do I contact the affiliate program team?If you have any questions or need assistance, you can reach our affiliate program team at [insert contact email]. We’re here to help you succeed!

1. What is your refund policy?We offer refunds for eligible items within 14 days of the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by a valid proof of purchase (e.g., receipt or order number).2. How do I request a refund?To request a refund:Log in to your account on our website or app.Go to the "Order History" section and select the order you wish to return.Click "Request a Refund" and follow the instructions.If you are checking out as a guest, please contact our customer support team with your order details.3. How long does it take to process a refund?Once we receive your returned item, it typically takes [30] business days to process your refund. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.4. What items are not eligible for refunds?The following items are generally not eligible for refunds:Items that are used, damaged, or not in their original condition.Perishable items (e.g. food, flowers).Personalized or customized items.Downloadable software or digital products (unless damaged).5. Can I exchange an item instead of a refund?Yes, we offer exchanges for eligible items. To request an exchange, follow the same steps as requesting a refund and select the "Exchange" option. Please note that exchanges are subject to product availability.6. Who pays for return shipping?If the return is due to an error on our part (for example, the wrong item was shipped or the product is defective), we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping fee.7. What if I receive a damaged or defective item?If you receive a damaged or defective item, please contact our customer support team within 24 hours of delivery. We will provide instructions for returning the item and issue a full refund or replacement once the return has been processed.8. Can I cancel the order and get a refund?If a cancellation is requested before the item has been shipped, you can cancel the order for a full refund. If the order has already shipped, you will need to wait for the item to arrive and then initiate the return.9. How do I get my refund?Refunds are issued to the original payment method used during purchase. If you paid by credit card, it may take up to [30] business days for the refund to appear on your statement.10. What if I have further questions about my refund?If you have additional questions or need assistance with your refund, please contact our customer support team at info@kallmaz.com /+63 976 507 0766

1. Where are your offline stores located?We have multiple offline stores in different cities. You can find a complete list of our store locations by visiting our Store Locator page or the "Find a Store" section on our website.2. What are the operating hours of your offline stores?Our store hours vary by location. You can check the specific hours for each store on our Store Locator page or by contacting the store directly.3. Do your offline stores carry the same products as your online store?Yes, our offline stores carry a wide range of products available on our online store. However, some items may be online or in-store exclusive, so we recommend calling the store ahead of time to check product availability.4. Can I return or exchange items purchased online at an offline store?Yes, you can return or exchange items purchased online at any of our offline stores, provided that the items meet the requirements of our returns policy. Please bring your order confirmation email and the original packaging.5. Do your offline stores offer in-store pickup for online orders?Yes, we offer Click & Collect services where you can order online and pick up your items at a nearby offline store. During checkout, select the "In-Store Pickup" option and select your preferred store location.6. Can I get help or advice from staff in offline stores?Absolutely! Our in-store staff are trained to provide expert advice and support. Whether you need help finding the right product or have questions about its features, feel free to ask our friendly team.7. Do your offline stores host events or workshops?Yes, many of our offline stores host special events, workshops, and product demonstrations. Check our Events page or contact your local store for details of upcoming events.8. Are there any special in-store promotions or discounts?Yes, we often run special promotions and discounts in our offline stores. Follow us on social media or sign up for our newsletter to stay up to date on the latest deals.9. Can I reserve a product online and try it in store before I buy?Yes, you can reserve a product online and try it in store. Use the “Reserve and Try” option during checkout, and we will place the item for you at your chosen store.10. How can I contact a specific offline store?You can find contact details (phone number and email) for each store on our Store Locator page. Feel free to call or email the store for assistance.11. Do your offline stores accept cash payments?Yes, our offline stores accept a variety of payment methods, including cash, credit/debit cards, and mobile payments. Some stores may also offer financing options.12. Are your offline stores accessible to people with disabilities?We strive to make all of our stores accessible to everyone. If you have specific accessibility needs, please contact the store in advance, and our team will be happy to assist you.

1. How do I confirm that my order was successfully placed?After placing your order, you will receive an order confirmation email with all the details, including your order number, items purchased, and payment information. You can also check the status of your order by logging into your account on our website or app.2. Where can I find my order details?You can find your order details here:The confirmation email sent after your purchase.The order history section of your account (if you have created an account).The order tracking page on our website or app.3. Can I edit or cancel my order after I have placed it?Modifications: If you need to change your order (e.g. size, color, or address), please contact us immediately. We can only edit orders that have not been processed or shipped.Cancellation: You can cancel your order before it ships. Check your order status or contact our support team for assistance.4. How long does it take for my order to be processed and shipped?Processing times vary by product and location. Most orders are processed within 1-3 business days and shipped shortly thereafter. You will receive a shipping confirmation email with tracking details once your order has shipped.5. How can I track my order?After your order has shipped, you will receive a tracking number via email. Use this number to track your order on the carrier's website or through our Order Tracking page.<br />6. What should I do if I haven't received my order confirmation email?If you haven't received your confirmation email:Check your spam/junk folder.Make sure you entered a valid email address during checkout.If you still can't find it, please contact our customer support team with your purchase details.7. What payment methods are accepted?We accept a variety of payment methods, including:Credit/Debit Cards (Visa, MasterCard, American Express, etc.)PayPalDigital Wallets (Apple Pay, Google Pay,etc.)Other payment options by region.8. What if I receive a damaged or incorrect item?If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Provide your order number, photos of the problem, and a description of the issue. We will assist you with a replacement or refund.9. Can I change the shipping address after I place my order?If your order has not been shipped, we may be able to update the shipping address. Contact our support team immediately with your order number and correct address.10. How do I contact customer support about my order For any questions or concerns about your order, please contact our customer support team:Email: info@kallmaz.com Phone:+63 976 507 0766Live Chat: Available on our website or app.

1. What is covered by the product warranty?Our product warranty covers defects in materials and workmanship under normal use for a specified period of time (e.g. 1 year, 2 years, etc.). If your product fails due to a manufacturing defect during the warranty period, we will repair, replace, or refund your money according to our policy.2. How long is the warranty period?The warranty period varies by product. Please refer to the product documentation, packaging, or our website for specific details. Most products come with a standard warranty.3. What is not covered under the warranty?The warranty does not cover:Damage due to misuse, abuse, or accidents.Normal wear and tear.Unauthorized repairs or modifications.Damage due to improper installation or maintenance.Products purchased from unauthorized sellers.4. How do I claim the warranty?To make a warranty claim:Contact our customer support team at info@kallmaz.com/+63 976 507 0766 or visit our website.Provide proof of purchase (e.g. receipt or order number) and details about the issue.Follow the instructions provided by our team to return or inspect the product.5. Do I need to register my product to activate the warranty?No, product registration is not required to activate the warranty. However, it is important to keep your proof of purchase (e.g., receipt or invoice) for any future claims.6. Can I transfer the warranty to another person?The warranty is non-transferable and applies only to the original purchaser.7. What should I do if my product is out of warranty?If your product is out of warranty, you can still contact our customer support team for assistance. We may offer paid repair services or suggest replacement options.8. Does the warranty cover international purchases?Yes, the warranty applies to products purchased internationally, provided they are purchased from an authorized seller. Please note that shipping costs for repair or replacement may vary depending on your location.9. How long does it take to process a warranty claim?Processing times vary depending on the issue and product availability. Most claims are resolved within [insert timeframe, e.g. 7-14 business days] after we receive the product.10. Where can I find more details about the warranty?For complete warranty terms and conditions, please refer to the documentation included with your product or visit our website at https://kallmaz.com/.

1. Who are we?We are Kalma Traders Limited, a business, a leading provider of eco-friendly household products dedicated to your mission or goal, for example, to make sustainable living accessible and affordable for everyone, established in 2015, we strive to provide high-quality products while protecting the environment.2. What do we do?We specialize in manufacturing eco-friendly household products for your product, service, or industry. Our offerings include a list of key products or services, such as, “Reusable kitchenware, biodegradable packaging, and sustainable lifestyle workshops.3. What makes us unique?What sets us apart is our commitment to sustainability, quality, and customer satisfaction. We have specific differentiators, such as “only ethically sourced materials and ensuring that each product is designed with the planet in mind.4. Where are we located?Our headquarters are located in SHA TSUI HONG KONG, but we serve customers worldwide through our online store and partner retailers. You can reach us at FLAT 508, 5/F RISE COMM BLDG 5-11 GRANVILLE CIRCUIT TSIM SHA TSUI HONG KONG or contact us at info@kallmaz.com/+63 976 507 0766.5. How long have we been in business?<br />We have been proudly serving our customers for 11 years. Over the years, we have grown from a small start-up like Sharia to our current status as a trusted name in the eco-friendly products industry.6. What is our mission?Our mission is to empower people and families to live sustainable lives by providing affordable, high-quality, eco-friendly products. We believe in core values, such as making a positive impact on the planet and our communities.7. What are our core values?Our core values include:Sustainability: We prioritize environmentally friendly practices in everything we do.Quality: We ensure that our products meet the highest standards.Customer Focus: We put our customers at the heart of our business.Innovation: We strive for continuous improvement and innovation.8. Do we have any certifications or awards?Yes, we are proud to be [List Certifications Fair Trade Certified, Carbon Neutral.9. How can I stay up to date with your company?You can stay connected with us by:Following us on social media: https://www.facebook.com/kalma.6292.Subscribe to our newsletter for updates, promotions and news.Visit our blog for the latest stories and tips.10. How can I contact you?We would love to hear from you! You can reach us via:Email: info@kallmaz.comPhone: +63 976 507 0766Live Chat: Available on our website during business hours.Visit us at: FLAT 508, 5/F RISE COMM BLDG 5-11 GRANVILLE CIRCUIT TSIM SHA TSUI HONG KONG